Your Information.
Plainly Handled.

Who We Are

Mold Shark, LLC ("Mold Shark", "we") is a licensed Florida mold assessment company based in Port St. Lucie, Florida (Mold Assessor MRSA3341). This policy covers www.mold-shark.com and the information you give us when you call, text, email, fill out a form or book an appointment.

What We Collect

Contact details you give us: your name, phone number, email address, the city or address of the property, what you are concerned about, how you heard about us, and any notes you add.

Appointment and service records: dates, the services performed, your report, invoices and payment status. Card payments are processed by our payment processor; we never see or store your full card number.

Communications: calls to and from our business line may be recorded for quality and record-keeping, with notice at the start of the call. Texts and emails are kept with your record.

Website data: standard server logs and privacy-friendly page analytics. Our advertising conversion tag records when a quote request or a call comes from an ad, so we know the ad worked. We do not run cross-site advertising profiles.

How We Use It

To answer your request, schedule and confirm appointments, send reminders, deliver your report, invoice you and follow up on your job, including clearance testing and an annual reminder if you were a customer.

To keep records that Florida law and our insurer require, and to improve how we work. We do not sell your information.

Text Messages

When you submit our quote form, book online or ask us to text you, you agree to receive text messages from Mold Shark about your request, appointments, reports, payments and related follow-up. Message frequency varies. Message and data rates may apply.

Reply STOP to any message to opt out at any time, or HELP for help. You can also call us at (772) 333-4399. After you opt out you will receive one confirmation text and nothing further unless you contact us again.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third party.

Who We Share It With

Service providers that help us run the business, only for that purpose: our scheduling, messaging and invoicing system, our payment processor, the accredited laboratory that analyzes samples (which receives sample identifiers, not your contact details), our website host, and our accountant.

Anyone you ask us to share your report with, such as a buyer, seller, agent, landlord, insurer or attorney.

Authorities when the law requires it.

How Long We Keep It

Service records are kept for as long as Florida licensing and insurance rules require, typically at least five years. Lead records with no job are kept for up to two years, then removed. You can ask us to delete your contact details sooner, subject to those legal requirements.

Your Choices

Ask us what we hold about you, correct it, or ask us to delete it by emailing donovan@moldsharkllc.com or calling (772) 333-4399. Opt out of texts with STOP, and of emails with the unsubscribe line in any email.

Children

Our services are for property owners, tenants and professionals. We do not knowingly collect information from anyone under 18.

Changes And Contact

We may update this policy and will change the date at the top when we do. Questions: Mold Shark, LLC, Port St. Lucie, Florida, (772) 333-4399, donovan@moldsharkllc.com.